Refund Policy

We offer a 30-day FREE return policy. You have 30 days from the date you receive your item to request a return.

How to Start a Return

To initiate a return, please contact us at watchestobewatching@outlook.com.
Returns must be sent to the following address:

Riverside Court Unit 5
Beaufort Park Way
Chepstow, Monmouthshire
NP16 5UH, United Kingdom

Once your return request is approved, we’ll send you a prepaid return shipping label along with instructions on how and where to send your item. Please do not send items back without first contacting us.

For any questions, feel free to reach out to us at watchestobewatching@outlook.com.

Damaged or Incorrect Items

Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or incorrect, so we can assess the issue and make it right.

Exchanges

If you'd like to exchange an item, the fastest method is to return the original item, and once the return is accepted, place a new order for the item you want.

Refunds

We’ll notify you once we’ve received and inspected your return. If your return is approved, your refund will be issued to your original payment method within 10 business days.
Please note it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your return was approved and you haven't received your refund, please contact us at watchestobewatching@outlook.com.